x x x x Frequently asked questions
Will it fit on my bike?
There’s a very easy way to find out if PowerSense is compatible with your bike. You’ll need an 11mm clearance between the non-drive side crank and the chain stay. You can get away with a bit less, but this is what we recommend.
How do I fit it on my bike?
We do the majority of the fitting here at Avio HQ, all that you will need to do is fit the crank back onto your bike. You can do this yourself or ask one of the local dealerships.
Will it work with my head unit?
PowerSense communicates with all head units over Ant+. So, if your head unit operates on this platform, then yes.
Most Garmins and other head units use this communcation platform, but check the head unit box or website of your head unit’s manufacturer and you’ll be able to check it out.
Can I swap it in between my bikes?
Short answer, no. You can however change the crank between bikes if you wish.
As the sensor is glued on with super-strength glue, you’ll break the unit if you attempt to pull it off. PowerSense has been created so that you don’t have to change it between bikes, and priced so that you can allow all your machines the power to generate data.
How long does fitting take?
5 Days (approx) For example, you take your crank to the bike shop Monday, we’ll receive it Tuesday. We’ll do all the work needed, send it back by Thursday to receive on Friday. Ready for you to cycle at the weekend!
Can I get a bike shop to fit my PowerSense?
Afraid not. You need to take your receipt and crank to any authorised dealer and we’ll do the magic from there. It takes approximately 5 days as we do the fitting here at Avio HQ, but if you send us your crank on Monday, you can have it back by Friday – Ready for the weekend!
Is there any general maintenance I need to do?
There are a couple of things you can do to ensure PowerSense works at its full potential.
We recommend you zero-offset before every ride, and calibrating once a week would be beneficial. Regarding cleaning – PowerSense is pretty tough, but try not to catch it with a jet-wash! (Not that you should be jet washing your bike anyway as it’ll blow the grease from the bearings).
I think I've done something wrong! Help!
First things first, relax. We’ve got your back. Secondly, contact your local authorised dealer, we’ve trained them in this stuff!
If that doesn’t work, check out this video which may be of use.
If you think you’ve really done something wrong, email us at email@example.com and one of us at base camp will help you out.
As a pro-team it’s great to finally see the data on what’s happening in the boat. Well done, and Henley here we come!Greg A.